F.A.Q.

Answers to some common questions regarding the Artive Database

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How do I create an account?

Follow the link https://db.artclaim.com/Account/Register to create a free account in a couple of minutes. We will need your contact details and you’ll be prompted to verify your email address. As soon as that’s completed, you’re ready to go!

What if I forget my password?

Follow https://db.artclaim.com/Account/ForgotPassword to reset your password.

How do I submit a search?

Log in to your account and select the “search request” tab on your dashboard. Click on “new” and provide the information needed to complete the form. Add as many images and documents as you want to your search. Once this is completed click “submit”. Each submitted search has a unique search reference number.

Why do I need to provide provenance information when submitting a search?

Please provide as much provenance information as possible when submitting a search, specifically in relation to the current ownership of the object. As part of our commitment to due diligence we also examine the provenance for any red flags you should be aware of. This will also allow us to check our object against specialist archives and resources. The minimum information needed for a report is:

Type of ownership (e.g. if the owner does not wish to be named: Private Collection, Corporate Collection, Museum/State Collection, Art Market/Art Trade, etc.) + Country of the Collection + date object was acquired or approximate number of years that the object has been owned.

What if I don’t have any provenance information?

If you do not have access to any provenance information we may ask you about the nature of your search. Are you interested in buying the object and have seen it passing by a gallery or a fair? Have you found the item in your family home and want to know the origin? Any information you are able to share is valuable. Please contact us if you have more questions regarding the importance of provenance information.

What happens when you match an item I submitted in a search with an item registered on the database?

If Artive identify a similarity between the Object submitted by the searcher and a Registered Object, Artive will take all reasonable steps to confirm whether there is a Match and if so, what the current status of any third party interest is. In doing this, Artive may need to contact third parties, including law enforcement where appropriate.

If any Object submitted by the searcher is found to be a Match with a Registered Object and / or is subject to any potential interest, claim, dispute or challenge Artive will, with permission from law enforcement, contact the searcher to confirm the Match and discuss what will happen next. Artive will, with permission from law enforcement, put the searcher in contact with the Registrant or their appointed representative.

What happens when a search is completed?

If no Match is identified Artive will provide the searcher with a Report detailing the information about the submitted Object and confirming the date and results of the Search request. This Report will be addressed to the searcher as the party who submitted the request. The Report may accompany the Object if it changes location.

How to I submit a registration?

Log in to your account and select the “registrations” tab on your dashboard. Click on “new” and provide the information needed to complete the form. Add as many images and documents as you want to your search. Once this is completed click “submit”. Each submitted registration has a unique registration reference number.

What types of objects can I register?

You may register any uniquely identifiable work of art or cultural property, classical cards, collectibles, musical instruments, antique firearms, jewelry, furniture, timepieces, mantelpieces etc.

What types of registrations are possible?

The database provides different categories of registrations for the following scenarios: 

  • Item has been stolen

  • Item is subject to a dispute 

  • Item is on temporary loan / consignment 

  • Item is lost / missing (incl. items looted or forcibly taken during WWII) 

  • Item has been illegally exported

  • Item has been illegally excavated

  • Item is in storage / transit

  • Collection management / Offsite, secure inventory

  • Believe object(s) to be fake / forged or produced without artist approval

  • Other 

Do I need to provide a police reference number when registering a theft?

If you have been a victim of a recent theft we recommend that you notify your local law enforcement office. You will be given a crime reference number, which you should include in your registration. This information together with a comprehensive documentation will save time when the stolen object is located and may speed up the recovery process.

What happens with my registration?

Your registrations will stay on the database until their identification and location and recovery. The registrations on the database are constantly compared with the objects offered on the art market and the database is being searched by art market professionals.

What happens if you identify and locate an object I registered?

If Artive identify a similarity between a Registered Object and an Object submitted by the searcher , Artive will take all reasonable steps to confirm whether there is a Match and if so, what the current status of any third party interest is. In doing this, Artive may need to contact third parties, including law enforcement where appropriate.

If a Registered Object is found to be a Match with a submitted Object and / or is subject to any potential interest, claim, dispute or challenge Artive will, with permission from law enforcement, contact the searcher and registrant to confirm the Match and discuss what will happen next. Artive will, with permission from law enforcement, put the Registrant in contact with the Searcher or their appointed representative.

There is no option to submit dimensions for the diameter of my Object. What do I do?

We are constantly working on improving the user experience and are amending the form to include a diameter option for the future. In the meantime, please insert the diameter measurement in the first field, select the units and leave a comment in the description box that the measurements refer to the diameter. 

Why isn't my image loading when submitting a search or registration?

In order to ensure the best quality of matches through the integrated image recognition software the image resolution should be around 512 x 512, the image size should not be lower than 30kb and avoid any JPG compression artifacts.

Another reason you may not be able to upload an image for a search or registration may lie within the security protocol of your company, if you are operating the searches or registrations from a company device within their system. If you are still unsure or are experiencing trouble, please get in touch with our help desk.

Why am I not able to access and view the records held on the ARTIVE database?

It is one of ARTIVE’s next goals to bring the data held on the database to a wider audience, to ease access and share the information gathered for the purpose of protecting and preserving cultural property and making the market place a safer transaction place. Please bear with us, whilst we get the data ready for public view whilst ensuring the confidentiality and safety of the records held on the database.

Why are you charging for search services for external, free and publicly accessible databases?

We charge a search fee for the expertise of our search team who has long experience on how to navigate through various external databases in order to make sure that no potential match or query is missed. You may not always find the time or have the manpower to check all databases yourself and we’d be happy to assist with this. Searches performed on this basis are closed with a full report of what sources have been checked.

For the protection and preservation of the world's cultural heritage through the use of technology.

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